Cake Business & Customer Relations

A printed Allergy Labelling Template with only the title showing, placed on a wood surface next to a cupcake and a white cake box.

How to Label Allergens Correctly in Your Home B...

If you run a home-based cake business in the UK, you must follow strict allergen labelling laws. This guide explains how to stay compliant and includes a free template you...

How to Label Allergens Correctly in Your Home B...

If you run a home-based cake business in the UK, you must follow strict allergen labelling laws. This guide explains how to stay compliant and includes a free template you...

Customer complaint management setup in cake business – clipboard, refund policy, boxed cake and positive feedback

Customer Complaints – How to Handle Them as a N...

Every cake business faces complaints at some point – it’s how you handle them that defines your reputation. This guide walks you through common scenarios and offers practical advice for...

Customer Complaints – How to Handle Them as a N...

Every cake business faces complaints at some point – it’s how you handle them that defines your reputation. This guide walks you through common scenarios and offers practical advice for...

A printed Cake Delivery Disclaimer form with only the title visible, partially blurred text for confidentiality, placed beside a cupcake in a box.

Why Every Cake Business Needs a Delivery Discla...

When a customer collects or receives a cake, accidents can happen. A delivery disclaimer form helps protect your business by confirming the cake was handed over in good condition. This...

Why Every Cake Business Needs a Delivery Discla...

When a customer collects or receives a cake, accidents can happen. A delivery disclaimer form helps protect your business by confirming the cake was handed over in good condition. This...

Home baking setup with ingredients in a clean UK kitchen – flour, eggs, butter, mixer

How to Start a Home Baking Business in the UK –...

Thinking of turning your love of baking into a business? Starting a home baking business in the UK is easier than you might think – but there are a few...

How to Start a Home Baking Business in the UK –...

Thinking of turning your love of baking into a business? Starting a home baking business in the UK is easier than you might think – but there are a few...

A calm baker smiles while a frustrated customer gestures with a cake photo, inside a softly lit bakery with a tiered wedding cake in the background.

What to Do When a Customer Is Rude or Hurtful B...

This blog post offers emotional and practical guidance for cake makers who experience rude or hurtful behaviour from potential customers during the ordering process. It explains how to recognise manipulation,...

What to Do When a Customer Is Rude or Hurtful B...

This blog post offers emotional and practical guidance for cake makers who experience rude or hurtful behaviour from potential customers during the ordering process. It explains how to recognise manipulation,...